The Information Technology sector is advancing like never before and continues to be a major contributor to every country’s GDP. When you dive into the world of IT, you will definitely come across IT services. These services are nothing but a method of providing value to customers by helping them reach their goals without having to bear all the associated costs and risks. Some of the activities that come under IT services are centralized corporate email and corporate websites built using back-end IT procedures like server and network administration. For managing IT service delivery around the world, a framework known as ITIL was created.
The ITIL (Information Technology Infrastructure Library) helps businesses in a variety of industries deliver their services with a focus on quality and efficiency. ITIL provides a strong framework that can be customized and applied to all business and organizational situations for identifying, planning, delivering, and supporting IT services. Instead of emphasizing the instruments used, ITIL focuses on values, procedures, responsibilities, measurements, and activities. The most current revision to version 4 of the framework, which was introduced in the 1980s, was released in February 2019.
People who want to start their career in the field of IT service management often pursue an ITIL course to gain the right skills. This article gives you a complete overview of an ITIL course and what is its duration.
The ITIL Training Program
AXELOS is the organization that currently owns the ITIL framework, oversees it, and accredits training and testing centers. There are various ITIL Accredited Training Organizations (ATOs) that offer hands-on knowledge of the framework and preparatory material to prepare for the ITIL certification exams. Today, most business leaders in the global service industry designate ITIL as a requirement for service management specialists. You can work as an ITIL-certified professional in any business, regardless of size, in a variety of industries, including the private sector, education, government agencies, and so on.
The ITIL certification scheme employs a modular, tier-based methodology to let professionals focus on particular subject areas or build a broad understanding of service management. The ITIL 4 certification scheme involves three kinds of certification – Foundation, Managing Professional, and Strategic Leader. If you are new to the ITIL landscape, then it is important to begin with the ITIL 4 Foundation certification.
Now when it comes to ITIL training programs, most training providers first focus on the preparation for the ITIL 4 Foundation certification. Such a course will help you gain a clear understanding of how modern IT and digital service organizations operate. You will learn how value streams increase speed and efficiency and how to use common service management terms and concepts. Lastly, it teaches you how cultural or behavioral principles guide work that benefits the wider organization.
Some of the top skills a good ITIL training program will cover are ITSM efficiency, ITIL key concepts, ITIL process models, ITIL central principles, service level management, ITIL best practices, and customer experience improvements.
The ITIL Foudation training can either be offered in self-paced learning mode or instructor-led learning mode. With the former, you are given access to pre-recorded videos that cover the entire syllabus, and can be followed at a comfortable pace. With the latter, you get access to live virtual classes headed by a mentor apart from pre-recorded videos. The live virtual classes are conducted via a video conferencing app that gives you the look and feel of physical classroom training.
How Long is the ITIL Course?
The ITIL Foundation Course duration, whether virtual or in-person, is two and a half days. In other words, there should be training conducted for a minimum of 12 contact hours when you have applied for ITIL Foundation training via an ITIL Accredited Training Organization. If you enroll in a self-paced course, you can complete the training with flexible timings. For instructor-led training, the timings may depend on the institute offering the course.
Even after the training, do not book the ITIL Foundation exam until you are satisfied with your preparation. Make sure that you have built a strong foundation in areas like ITIL central principles, process models, business relationship management, service level management, technology-enabled business capabilities, and more. Note that for some training providers, the ITIL foundation certification exam voucher fee is also included in the course price. If you have enrolled with such institute, make sure to use the exam voucher within six months from the date of course purchase. In other words, you need to book the ITIL Foundation certification exam using the voucher within 180 days of course purchase.
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Get ITIL Certified Today!
Now that you have got all the details regarding the ITIL certification course, why not start preparing for the exam right away. If you aim to make service improvements for your IT organization, then an ITIL certification is right for you. The ITIL Foundation certification can open your doors to a number of job opportunities like service owner, risk manager, service portfolio manager, technical architect, availability manager, IT architect, and compliance manager. So enhance your skills with ITIL certification and brighten your career prospects.